FAQ

Payments

Payment is made through shop.killihu.com, which is managed by Fourthwall, a platform that allows secure payments and manages the delivery of digital products.

The accepted payment methods are:

• Credit/Debit cards.
• PayPal.
• Apple Pay.
• Google Pay.
• Klarna/AfterPay and local payment methods (depending on your location).

Apple Pay is available using Safari on iOS devices and Macs that are capable of using Apple Pay. This means the device must have the necessary hardware (Touch ID or Face ID) and the user must have a card added to their Apple Wallet.

Google Pay is available using Chrome on Android devices. The user must have a card added to their Google Pay account and must be signed into Chrome.

If you have problems with payments, please contact the shop support.

Refunds policies

Product cancellation policy

Refunds will not be accepted due to misunderstanding about how the product works or the requirements necessary to make it work. Please read carefully the PDF manual and the FAQ on the product website, as well as the requirements regarding the operating system and/or the host application.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and tips cancellation policy

Donations and tips are non-refundable. Once you have completed your checkout payment, it is not possible to cancel or refund your donation or tips.

Multiple licenses

If you wish to purchase more than one license for the same product, instead of using the Checkout button after adding the product(s) to the cart, go to shop.killihu.com/cart and you will be able to change the quantity of licenses.

Product download

Once payment is made, you will receive an email with the download link. This link can be used to download the product again whenever you want.

If you don't receive the email, please contact the shop support.

Product updates

When an update is released, you will receive an email with the download link.

You can re-download products at any time via the purchase confirmation email you received. This allows you to download the latest version of the product you have purchased.

Notification of new releases

If you want to receive notifications related to new releases, you can subscribe to the newsletter.

The newsletter is only used to communicate about new releases and some important updates. You can subscribe without risk of receiving spam. Your personal information is not shared with third parties.

Request private custom devices

I make custom Max for Live devices on request. Keep in mind that the price of commercial devices is low because they have multiple sales. For custom devices, as simple as they may seem, the price is usually quite high due to the time it takes to make them. You can contact me through the contact form on this website for more information.

Sending suggestions

I love receiving suggestions for creating new products or adding features to existing products. If you have any, don’t hesitate to let me know. You can contact me through the contact form on this website.